02/21/2014

Using a cloud computing solution in your company poses many questions. We want to help you to consider your essential demands for this enterprise along the cloud check list from Allgeier

• Does the software run at the full SAAS mode?
• As a customer, do you have to install the software by yourself?
• Are there additional costs for the software apart the SAAS charges?
• Is an investment in the infrastructure necessary for running the software correctly?
• Where is the software solution located? The hosting? (site of the data centre)
• How does the maintenance service work?
• How is the invoicing procedure organized?
• Do you offer real time solution via internet?
• Do I need technical modifications at my IT?
• Is it necessary to re-organize the workflow in my company?
• Do we require an integration of the SAAS application into your working processes?
• Which interfaces, tools and models are employed for realizing it?
• Who is the co-contractor of the customer?
• Will a third party be involved in the agreement?
• Is a user or geographic expansion available when using the software?
• What kind of back office processes are required (e.g. invoicing, automated encashment via direct debit or credit card, etc.)?
• How do you exchange software versions of the application without affecting the users?
• What are for instance the update cycles and what is the necessary schedule?
• Who is the admin of users and logins?
• How many clients can be managed by this solution?
• What is the demanded and feasible level of automation for providing new clients?
• How large is the scope of service and maintenance at the service provider?
• Is a service desk provided?
• How deep are the incident management processes controlled and documented?
• What kind of operations and data can be monitored?
• Are there admin accesses?
• Do the applications respect the German Privacy Act or other relevant international legal norms?
• Is specific customer data sufficiently protected (e.g. accounting)?
• Is the protection of the processed data adequate, for instance against spy out (Data Loss Prevention)